FAQs

Dr Claudia Hallett in white shirt sitting with a tablet and pen, smiling at a male client, in a cozy modern room with pendant lights and a window view.

  • No, at present all sessions are held online via Zoom.

  • My clinic is currently only for adults over the age of 18 living in the UK and registered with a UK GP. I have extensive experience working with clients who are experiencing a wide range of psychological difficulties, but my clinical specialties are in treating depersonalisation, derealisation, trauma and anxiety related disorders such as OCD, PTSD, BDD, social anxiety, panic attacks, health anxiety and specific phobias. I do not currently work with young people, couples or families.

  • No. Unfortunately I am unable to work with clients who are not living in the UK and registered with the UK NHS health system.

  • It’s really important that you feel you are making progress in therapy. I will actively review the work we are doing every 4-6 sessions so we can reflect on the progress you are making towards your goals. I will monitor your progress through the regular use of specialist psychological questionnaires and actively discuss your changes in scores with you. I will always set a collaborative agenda at the start of every session and will ask you what you’d like to prioritise each week. I will also ask you for regular feedback at the end of sessions, so that we can make sure we are working in the most effective way possible together. 

  • Assessment or treatment reports are not provided as standard, but can be provided upon request for an additional fee. Reports will be charged according to the length of time taken to write the report in line with my hourly session rate. Please note I am unable to provide medico-legal reports for court.

  • Payment is due in advance of your session, at least 24 hours in working days prior to the scheduled appointment time. If you are unable to attend your appointment, please let me know as soon as possible. Sessions cancelled with more than 24 hours working days notice will not be charged for. If I have to cancel our appointment at short notice, I will endeavour to provide an alternative appointment time and will carry the payment for that session forward to our next session or you can opt to receive a full refund for the session. Regrettably, where less than 24 hours in working days cancellation notice is provided, the session will always be charged at the full rate, irrespective of the reason for cancellation. 

  • All payments are to be made by BACS at least 24 hours before the appointment time. Payment plans can be arranged.

  • I do not work with medical insurance companies at present and work with self-funding clients only.

  • No, the information provided on this website is solely for clients wishing to pursue private psychological therapy, which is separate to seeking help via the NHS Maudsley Depersonalisation Clinic where I also work.

    Details of how your GP or Community Mental Health Team can refer you to the NHS Maudsley Depersonalisation Clinic can be found here.

    This Q&A video I made in conjunction with the UK Depersonalisation and Derealisation charity ‘Unreal’ outlines the NHS Maudsley Depersonalisation Clinic referral pathway.

  • As an independent practitioner, I am unable to offer a crisis service. In therapy, we will make a plan together about what you can do to keep yourself safe in between sessions if this is something that is a concern.

    For urgent crisis support in between sessions, I would encourage you to:

Contact me